Returns

Returns Policy

Returns & Refunds 

If you're unhappy with your purchase for whatever reason, please let us know.  We value your custom and want you to be genuinely satisfied with your purchase.

You have the right to return your purchase within 14 days of the date you received your item(s). To receive a refund, we must be notified within 14 days of receipt; items must be returned unopened and in their original condition as when they left us.  Buyers are responsible for the cost of returning item(s).  We'll refund your order once we've received and processed the safely returned item within 30 calendar days.

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a duty to take reasonable care of the Products whilst they are in your possession.  Where you have failed to take reasonable care of the Products, we reserve the right to refund you less any amounts due by way of compensation to either repair the Products or to cover any loss.  For products that have been opened, used or damaged, we reserve the right to not issue a refund.

Details of our Returns & Refunds Policy is as follows:-

  1. Returns of unopened resellable items are accepted within 14 days from date of purchase with a valid proof of purchase.

  2. Any customer wishing to exercise this right must notify us by any of the following:-

    1. by telephone  07724 509079 
    2. email to info@craftrooms.co.uk

  3. As a further condition of the right to return, customers must also arrange (at their expense) to return the goods in a resaleable condition as soon a possible.  The return address will be given upon contact via either of the above methods. If the vendor does not pay the return cost then this will be deducted from any refund.   The goods will be deemed returned when actually received by the vendor, it is advisable to return your item with tracked shipping.

  4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If on arrival of your order, the item(s) are damaged, please contact us on 07724 509079 or email info@craftrooms.co.uk within 24 hrs to arrange a replacement. Damaged items must be returned before we can release a replacement item or offer a refund. 
If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as your order has not been dispatched.  If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us.